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FAQ

Frequently Asked Questions

Why should I buy from Sweet Depot and not directly from the manufacturers?

At Sweet Depot you not only get the best machines and raw materials, but also the best advice. We'll explain the differences and recommend exactly what works best for your operation and needs.

We also receive wholesaler discounts from many manufacturers, which we pass on to our customers. This guarantees you the best value for money.

What products do you offer?

We value a diversified range. In our range you will find equipment, raw materials and accessories for ice cream, soft ice cream and frozen yogurt production.
In addition to classics such as soft ice cream and ice cream machines, we also offer pasteurizers, cream makers, combination ice cream machines, freezers and much more. You will find a large selection of different brands such as Frigomat, BOVO, Stramondo, Afinox, Ugolini, Polo Plast as well as our own brands Freeezy and Fine Waffles.

I want to open a catering business. how can you help me

We support you right from the start-up phase. Come to us with your floor plan and we will work with you to create the complete shopfitting concept. This guarantees that the entire facility is ergonomic and efficient and provides you and your employees with the best possible support in their daily work. We can also advise you on which machines and products are best suited to your location and target group.

Where are the machines made?

We work with many international partners. Most of our distributors have production facilities in Italy.

How long does the delivery of the machines take?

In the case of goods in stock, you will receive your order in 1-3 working days after receipt of payment. When ordering goods that are not in stock, delivery times may vary. The best thing to do is just ask us!

What is included in the starter sets?

Our starter sets contain everything you need for a successful product launch: the appropriate machine, the necessary raw materials, all the accessories and complete step-by-step instructions.

Do you also offer vegan products?

We also offer ready mixes for all machines. For soft ice cream machines, we offer soft ice cream powder in many different flavors as well as vegan products (e.g.: soft ice cream, frozen yogurt, milk ice cream, chocolate ice cream, vanilla ice cream and more). You will also find slush powder in different flavors in the range. For the production of ice cream, we also offer the necessary raw materials such as various bases and pastes.

Which payment options do you offer?

We currently accept instant transfers, credit card payments, PayPal, prepayment and cash on collection.

Which device can you recommend for a start in the ice cream business?

We are happy to give individual recommendations and we would be happy to advise you personally.

The STP 25 soft ice cream machine - a tabletop device and particularly compact - is ideal for entry into the soft ice cream business. Our recommendation for the preparation of ice cream are the machines from the Frigomat brand - these are true all-rounders and machines for ice cream production that are respected worldwide.

What is the procedure in the event of a repair?

The quality of our products is constantly monitored - you can count on robust machines that can withstand high loads.

Freeezy devices come with a one year warranty. Of course, our technically trained staff will help you with all questions. 

How does ice machine cleaning work?

A washing program is integrated in all ice machines, so cleaning is done quickly. Cleaning takes about 15-30 minutes and may only be done with food-safe cleaning agents and water.

Is it possible to test the machines before buying?

We are convinced of the quality of our range and cordially invite you to our showroom. We kindly ask you to contact us for an early appointment.

Do you offer financing options?

In principle, we offer purchase, leasing and rental (at least 3 months rental period) for our ice cream machines.

Is it possible to rent for short periods?

You only want to rent ice cream machines in summer? No problem: We offer short-term rentals from 3 months for selected products. Ideal for seasonal operation!

Can I trust that the devices on the used market are okay?

All devices that we sell in our used market have been thoroughly cleaned, tested and overhauled by us in advance. Wearing parts were of course exchanged. So you can be sure that you are buying a technically and hygienically flawless product at a top price.

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